Infopeople Webinar: Measurements that Matter: Analyzing Patron Behavior
Presenters: Joan Frye Williams
Date: Tuesday, March 4, 2014
Start Time: 2pm Central
To Register: https://infopeople.org/civicrm/event/info?reset=1&id=377
- Do you wish your library got more credit for its wide range of offerings?
- Do you sometimes feel pressured to make tough choices without adequate information?
- Has your library documented everything there is to know about how items move through the system, and next to nothing about how users move between services?
- Are you reluctant to delve into patron data for fear of compromising confidentiality?
If you suspect that better data might contribute to better decisions, you’re right! Let’s face it – as library services evolve, traditional statistics paint an increasingly limited picture of what’s really going on. Today’s library is supposed to be a “people place,” yet we pay relatively little attention to people-related data. In this webinar we’ll explore the human side of library measurement, taking special care to improve our understanding of our users without sacrificing confidentiality or invading their privacy.
You do not need previous knowledge of statistical methods or research techniques to benefit from this discussion. We’ll focus on simple, practical approaches to analyzing:
- Patron recruitment and retention,
- Usage life-cycles,
- In-building navigation and browsing,
- Past and future demand for services,
- Target audiences’ communications preferences, and
- Overall patterns of library use.
If you are unable to attend the live event, you can access the archived version the day following the webinar. Check the archive listing at: http://infopeople.org/training/view/webinar/archived
Customer Service ComedySportz Style
Thursday, March 20, 2014
9:00 am – 12:00 pm
New Berlin Public Library, 15105 Library Lane, New Berlin 53151
To Register: http://www.wcfls.org/event-details.php?ID=31472
This customer service focused workshop will be fun, funny, and safe. While everyone will participate in exercises in small groups, no one will ever be forced to go on stage in any exercise or game. With an emphasis on important customer service elements–communication, cooperation, and trusting yourself–you will leave the workshop a better person. People you know, or don’t know, will comment on how you’ve changed – how you seem happier, good looking, and…well…just better.
Sponsored by the public library systems in Southeastern Wisconsin: Eastern Shores Library System, Kenosha County Library System, Lakeshores Library System, Mid-Wisconsin Federated Library System, Milwaukee County Federated Library System and Waukesha County Federated Library System and UW-Milwaukee School of Information Studies.
Did you miss one of the 2013 continuing education programs offered in southeastern Wisconsin?
No problem. The continuing education archive page is now available.
Presentation slides, handouts and, in some cases, video recordings are available for download and viewing. You will also find program description details, which can be helpful for library directors who need to complete Wisconsin Public Library Director Certification activity reports. Note that Warren Graham (Black Belt Librarian) does not allow any recording of his programs.
Continuing education programs are sponsored by the public library systems in Southeastern Wisconsin: Eastern Shores Library System, Kenosha County Library System, Lakeshores Library System, Mid-Wisconsin Federated Library System, Milwaukee County Federated Library System, Waukesha County Federated Library System, and also UW-Milwaukee SOIS.